PBX Hosting, based at Fletchworth Gate Business Park and a Corporate member of the Chamber, has been transforming business telecommunications both locally and nationally for the past 4 years. Many businesses are embracing cloud-based technology and moving vital business communications off premise and onto a fully managed cloud with full resilience built in, with none of the expensive hardware to maintain.
Prime Accountants, a strategic member of the C&W Chamber, contacted PBX Hosting to consider the future for their business communications after identifying their current on-site telecoms solution was outmoded and lacking modern features. They also required a solution which ensured their recorded calls complied with the 2018 introduced MiFID II and GDPR legislations.
After an initial meeting to discuss requirements it was clear that Prime needed a Unified Communications solution that suited their everyday business needs. Paul Holtom, from PBX Hosting, said “Prime Accountants Group are based over 2 sites in Coventry and Solihull and regularly have employees travel between them for work. With our Hosted 3CX solution we were able to provide the hot desking features Prime required, as well as a mobile app and WebRTC to all employees, to ensure they have full extension mobility and their clients can reach the person they need to speak to, regardless of where they are, without delay.”
Migrating Prime Accountants Group away from their incumbent, on premise solution was no minor task! With over 120 extensions and advanced call routing to different departments, it was vital that the transfer of the telecoms was a smooth and seamless process so to not affect their day to day operations. Laurence Moore from Prime Accountants Group commented “As a growing business with two offices and over 80 staff our phone lines are in constant use. We pride ourselves on being approachable for our clients and wanted to ensure that the client experience was improved even more by a more streamlined, efficient phone system.
Paul added, “We understand that businesses such as Prime cannot afford any down-time on their telecoms as any missed calls could cost them a potential client!” PBX Hosting devised a strategy for Prime Accountants Group that ensured that the transfer of services would be as seamless as possible, and that Prime could carry on with business as usual during the migration.
Switching to a Hosted PBX platform had many other benefits for Prime. They no longer had to maintain costly on-premises hardware and perform time consuming software updates. With PBX Hosting’s 3CX solution, all server maintenance is performed by PBX Hosting and all software, feature and security updates are automatically pushed out to the end users, free of charge! Laurence Moore from Prime Accountants Group said “We are a firm that embraces change and this is an attitude engrained throughout our business. We are finding that clients are moving to us because we are promoters of new aspects of technology that make it easier for us to do business with them. It’s important to be up to speed and one step ahead and our new efficient phone system is an example of this. We needed a phone system which was going to grow with the business. With PBX Hosting’s solution we are able to add new users free of charge and we also get all of the new features and updates released to us as soon as they are available. This means that we will never again have a phone system which is out of date.”
PBX Hosting will be exhibiting at the upcoming C&W Trade Exhibition at the Ricoh Arena on Friday 28th September 2018. To find out how your business, of any size, could benefit from moving to a Cloud-Based Communications platform. Come along and say “Hello”.
For more information on Prime Accountants Group and how they could assist you with your accountancy requirement please visit their website www.primeaccountants.co.uk
