Customer retention and growth has been key to a consistent increase in turnover. ALM has also seen an increase in profitability and this has been in line with the turnover increase.
Rachel Coleman and Lisa Williams, the Directors at ALM are over the moon with the achievements of their team stating “Our team has worked incredibly hard this financial year and it is exciting to be able to support customers wanting to trade internationally through these turbulent times.”
The majority of customers are lost due to a lack of customer care. ALM Translations puts a great deal of effort into looking after existing customers, as well as new ones. Additionally, and more importantly, ALM prides itself in offering their clients a consultancy style service by listening to them and helping them to achieve their international goals.
Another strength is the power of recommendation. Winning business in this way is and always has been a good source of new business sales for the company. However, ALM has also invested in sales and marketing this year as well as technology and vendor recruitment. External business consultants have also been mentoring the two directors to enable them to focus on growing the business further.
ALM has seen growth in their own international customer base, winning new business in the US and France. The company already sells translation services to many European countries.
ALM offers a range of essential translation services backed by years of experience after having recently celebrated 17 years in business. Language services are more in demand than ever before!
ALM can help businesses grow internationally in times of uncertainty with firm beliefs that customers deserve to have:
- Suppliers who genuinely care and look after their interests
- Suppliers who enable them to continue to conduct business internationally
- Suppliers who offer efficiencies, consistency and cost savings
- Suppliers who invest in and make smart use of the latest technology for the best outcome
- Suppliers who have their finger on the pulse of the latest trends
- Suppliers who can offer a complete service to make international business easy.
About ALM Translations
ALM Translations is a member of the Association of Translation Companies and an ISO 17100:2015 certified company based in Henley-in-Arden in Warwickshire. In business since 2002, the company, also has offices in Birmingham, London, France and Mexico.
ALM Translations is a professional translation company with in-house linguists, some of the industry’s leading translators, and advanced technology. It is in the midst of an exciting period of proactive growth and development.
ALM Translations consistently helps its clients to communicate through multilingual online and offline content in over 70 languages.
Visit: www.almtranslations.com to see the range of services we offer.
