12 winners, 21 highly commended and 1 special highly commended were selected from 51 finalists, showcasing the most impressive, talented and innovative family-owned businesses across the region.
To reach the winning and highly commended spots, finalists met with and presented to an independent judging panel – led by a family business leader, industry expert and category sponsor.
The Service Excellence Award recognises family businesses that can demonstrate how a clear focus on service has had a positive impact on both the business and its customers. The judges were so impressed with Absolute Works commitment to service they requested the organisers give a ‘Special Highly Commended’ award, not normally included.
The independent judging panel looked for evidence of how investment in service excellence had a positive impact on the business and customers, how service compares to the industry standard and how it helps to differentiate the business. They also saw how family values and family members drive and support the commitment to service excellence, how service standards are evaluated and monitored. Also important to the panel were the future for the business, how the business will maintain a commitment to service excellence and how family members will be involved.
Attended by over 350 guests – including awards finalists, independent judges and sponsors – the awards were bigger than ever as attendees celebrated not just the achievements of the family businesses but also the milestone of the awards; reaching its tenth year of championing family businesses.
“It was wonderful to be part of such a prestigious and well organised event that celebrates and supports the many successful family businesses that are in the Midlands. We were delighted to be give this special Highly Commended Award for Service Excellence which is an area that lies at the heart of our business. It was fantastic to have our team recognised for their hard work and expertise.” Joy May, CEO Absolute Works
Organised and backed by The Wilson Organisation – a Nottingham-based, third-generation family business – the annual not-for-profit Midlands Family Business Awards celebrate and recognise the success, achievements and innovations of family-run businesses and raise funds for local charities.
Group Managing Director of The Wilson Organisation, Charlotte Perkins, said: “Being the only independent and not for profit awards of its kind, the Midlands Family Business Awards has a sole focus on celebrating and showcasing the hugely positive impact our regions’ family businesses have on our economy by supporting those companies and building communities of like-minded professionals.
“It is always a pleasure to meet and learn about the many incredible businesses across the midlands and our judging panels truly had their work cut out this year thanks to the sheer quality of entries. A huge well done to all those who have been successful tonight – both winners and highly commended– the achievements of your businesses are very impressive and the awards will hopefully be a lasting reminder of that.”
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