Key Responsibilities:
As Customer Service Specialist, you will be responsible for managing all aspects of the customer journey, ensuring a smooth and positive experience from the initial enquiry through to after-sales support. Key responsibilities will include:
- Customer Journey Management: Oversee the entire customer journey, from initial contact to the final delivery and post-purchase support, ensuring a seamless and high-quality experience.
- Order Fulfilment & Delivery: Manage and coordinate the efficient scheduling and execution of delivery runs, ensuring on-time and accurate deliveries to customers.
- Production Sheets & Stock Forecasting: Submit production sheets and provide accurate stock forecasting to ensure we meet demand and avoid stock shortages.
- Retailer & Dealer Account Management: Oversee retailer accounts, dealer orders, and the fulfilment process, ensuring all orders are managed and tracked efficiently.
- Order Processing & Management: Ensure proper records are kept and maintain accurate trackers and management information.
- Invoicing & Revenue Collection: Maintain a strong focus on revenue collection, ensuring invoices are generated and paid on time, following up on overdue payments and resolving any issues that arise.
- Complaint Management: Handle customer complaints in a professional and timely manner, ensuring swift resolutions and maintaining Eskuta’s reputation for excellent customer service.
- Reporting: Provide regular reports on customer service performance, order fulfilment, stock levels, invoicing status, and revenue collection, to help the business make informed decisions.
Why Join Eskuta?
- Be part of an innovative brand: Join a fast-growing, eco-conscious company that’s making a real difference in the electric transport space. You will be integral in shaping the customer experience as we expand our brand.
- Opportunity for career growth: Eskuta offers ample opportunities for personal and professional development. We are dedicated to promoting from within and supporting your career advancement.
- Impactful role: Your work will directly influence the success of Eskuta’s operations. You will be responsible for maintaining smooth customer service processes, supporting the business's growth, and driving revenue.
- Competitive salary and benefits: We offer a competitive salary with performance-based incentives, along with a range of other benefits to support your well-being.
- Dynamic team environment: Work with a dedicated team of professionals in a supportive, collaborative environment. Your contributions will be valued, and your ideas will help shape our success.
How to Apply:
Please submit your CV and a cover letter outlining your experience in customer service management, problem-solving skills, and why you’re the right fit for this role to [email protected].
Deadline for applications: 13th December 2024
Eskuta is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
