About us…

Chambers of Commerce are the most effective business lobbying group in the UK, with representation in Westminster, influencing ministers and government policy.  At Coventry & Warwickshire Chamber of Commerce we are the 'Voice of Local Business' and with a strong lobbying voice nationally, regionally and locally. We are led and based around our members, providing high quality business events and networking opportunities in the Coventry & Warwickshire area - making us the Ultimate Business Network.

We have amazing benefits for our members:

• Quality contacts
• Opportunities for business growth
• Information on national and local issues that may affect your business.
• Many cost saving services.
• Support from our team of qualified business advisors.

What you'll get…

At Coventry & Warwickshire Chamber our employees get many benefits!

• Both Flexible & Hybrid Working.
• Life Assurance of 3x your annual salary.
• EAP with SimplyHealth.
• Holiday Purchase Scheme, buy up to 5 days per year (FTE)!
• Increased holiday after 5 years, 5 extra days per year, taking your entitlement from 25 to 30 days!
• Cycle to Work Scheme.
• Salary Sacrifice Pension with Scottish Widows

So Why us?

Here at Coventry & Warwickshire Chamber of Commerce, our staff come first. We're committed to ensuring staff wellbeing, work life balance and creating a supportive culture where our staff can grow and develop both on a professional and personal level.
We have an outstanding wellbeing plan for the year ahead, shaped by our staff wellbeing team, focusing on teambuilding both inside and outside of the workplace and across the Chamber Group. 

Have your say! Our Staff Focus Groups run every 10 weeks, with staff representatives from each team to feedback ideas, concerns or queries to make our workplace better for everyone!

Our employees are at the centre of our business, which is why having a good work life balance is so important to us!

Job Purpose:

This role reports directly into the Membership & International Trade Manager and has responsibility for account managing and securing commercial revenue opportunities from their allocated Chamber Members, by way of introducing benefits and services the Chamber provides and sharing commercial offerings across an array of services. The purpose of this role is to ensure that our Chamber members have a first point of contact and that they are continuously engaged/made aware of all Chamber activities and sales opportunities across the business to ensure KPI’s and targets are met.

As part of this role, the individual will be expected to manage and establish strong relationships with all clients associated with the Chamber, regularly attending business meetings and Chamber networking events when required.

Main duties and responsibilities:

• To be the first point of contact engaging with and managing a portfolio of Coventry & Warwickshire Chamber of Commerce members ensuring that they are continuously kept up to date with all relevant Chamber activities and therefore renew their membership.
• To meet all individual retention and sales targets, KPI’s and objectives, ensuring that contribution supports Chambers overall objectives and success across Membership and any other relative areas of the business.
• To have regular communication with members, attending meetings and account reviews on a continual basis both in person, telephone and online, ensuring the retention process is followed with each client meeting the needs of the member.
• To make full use of Social Media channels to; promote Chamber benefits, engage with clients and promote all other Chamber activity.
• Using your existing portfolio to develop new business opportunities throughout the Chamber, with a key focus on driving Commercial activity and identifying new opportunities for revenue streams.
• To work closely with the Membership & International Trade Manager in supporting all relevant Chamber members, ensuring that our members use our services, get value for money and ultimately continue to renew with us.
• Ensure that the retention process is followed with each individual client(s) so that members needs are met.
• Ensuring that all client engagement and activity is logged on the Chamber’s CRM system.
• Support the wider Membership team in communication and reactive enquiries when required.
• Monitor and report on performance of membership for both recruitment and retention, providing regular statistics to the Membership & International Trade Manager.
• Support the marketing and events team in attending Chamber events, using these opportunities to engage with our client base.
• Support direct team in sharing specific tasks to ensure management of regular reports, management of email in boxes such as info@ and action any member/non-member enquiries.
• Promote and sell all Chamber services including exhibitions, paid events and sponsorship.
• Manage membership credit control within own retention area and support the wider team.
• To complete any additional duties to fulfil overall Chamber objectives.

Person Specification: 

• Commercially astute - with a proven ability to quickly understand a new business or industry and the challenges and opportunities it presents.
• Strong networking and communications skills.
• A strong understanding of all the Chamber benefits that are available as well as all ongoing Chamber activities across the organisation.
• A broad understanding of both client & business needs.
• A broad knowledge of strategic and operational issues affecting businesses.
• Ability to analyse own performance.
• A keen eye for an opportunity and know how to pursue and close a deal.
• Excellent listening skills with the ability to interpret information and make connections
• An extremely positive can-do attitude.
• Conversant with social media/LinkedIn.
• Able to work flexible hours, e.g attend breakfast and evening events.
• Driving license and use of a car for business purposes.
• Minimum of three years’ experience in an Account Management/business development/sales experience ideally gained in a membership organisation or business to business environment.

To apply, please email you CV to Matthew Hammersley: [email protected] no later than Friday 12th July.